He is an experienced services executive, with more than 30 years’ background leading enterprise support organizations. Mohammed joined SAP in the summer of 2017 as Global Head of Product Support.

Senior Vice President, Global Head of Product Support – Digital Core and Platform He holds a diploma in Industrial Engineering and Management from the University of Karlsruhe, Germany. Stefan looks back on over 20 years of experience in the enterprise software industry. In his first ten years at SAP, Stefan worked as a consultant, overseeing large implementation projects at multinational companies. Prior roles were Head of SAP Globalization Services, COO of SAP’s Global Business Operations board area, and also served former executive board member Gerhard Oswald as Executive Board Assistant, Chief of Staff, and Head of Operations. Before heading CSI, he was COO & Head of Strategy of the SAP Product Engineering board unit, powering SAP’s engineering teams to deliver the world’s #1 business software. He firmly believes that groundbreaking innovation comes from passionate people empowered by leaders investing in diverse and inclusive teams that are working in an exciting environment. Stefan is vocal about transformation that ‘sticks’ – bringing cultural transformation in lockstep with digital transformation. With approximately 6,000 experts, CSI has distributed teams across the globe – with locations in Asia, Europe, Latin America, and North America. Finally, CSI collaborates closely with engineering units to support development and quality improvement. To safeguard every single customer throughout their journey, CSI delivers a unified support experience across all SAP applications and a world-class service for mission-critical processes and critical events. The organization guides SAP’s customers through their individual digital transformations, providing the platform for end-to-end application lifecycle management and business data transformation. Stefan Steinle is responsible for managing SAP’s Customer Support & Innovation (CSI) organization.ĬSI is responsible for providing support to all of SAP’s customers. Executive Vice President, Head of Customer Support and Innovation

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